>_ maintaining digital hospitality, zero downtime, advanced threat prevention & smart hotel ecosystems.
Hotel IT Infrastructure, Cybersecurity & Guest Experience Management
Responsible for end-to-end hotel technology: PMS (Property Management System), network switches, firewall security, guest Wi-Fi authentication, POS integration, server backups, IP telephony, and 24/7 troubleshooting. Leading digital transformation at Brits Hotel Karawang.
Real-time surveillance of 120+ access points, 12 edge switches, 4 core routers, and 6 virtual servers. Automated alerts & anomaly detection with SIEM integration.
Complete hotel IT activity coverage — from front desk to engineering
Opera, VHP, channel manager sync, rate optimization
Captive portal, bandwidth QoS, RADIUS auth, 1Gbps backbone
IP surveillance, door lock integration, facial recognition logs
Micros, cloud kitchen, inventory sync
Hyper-V cluster, off-site backup, UPS & generator
Grandstream, SIP trunk, staff extension logs
Next-gen firewall, endpoint detection, PCI compliance
Ticketing, SLA 15 min, staff IT training
Redundant infrastructure with 99.99% uptime SLA. Real-time telemetry & automated failover.
> sudo systemctl status hotel-network
● brits-core-switch.service - Active: running since 2025-02-11
● guest-wifi.service - Load: 127 clients, bandwidth 342Mbps
● pms-database.service - Replica OK, last backup: 02:30 AM
> ALL SYSTEMS NOMINAL | GOLDEN THREAT LEVEL: LOW
real-time key performance indicators (simulated dynamic metrics)
Network Uptime %
▲ 0.02% vs last monthActive Devices / endpoints
Tickets resolved (month)
Threats blocked (7d)
342 / 450 concurrent
Peak hour usage: 21:00 - 23:00
24/7 Hotel Technology Support — Emergency Hotline & Service Desk
>_ Submit ticket or report incident
SLA Response: critical < 10min | normal < 30min